❇️ Follow this guide to sync your fan data from FanMoments to Laylo

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Key features:

1 - Fans who join FanMoments experiences are automatically synced to your Laylo CRM (Email + SMS)

2 - Segment your Laylo messaging based on FanMoments check-in data

3 - Build your fan list from real-world interactions and activations

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<aside> 1️⃣

Copy Webhook URL (on Laylo)

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1A. Log into Laylo

1B. Navigate to Settings → Integrations

1C. Scroll to the FanMoments app and create a new Webhook URL


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1D. Copy the Webhook URL from Laylo

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<aside> 2️⃣

Open Artist Settings (on FanMoments)

2A. Log into your FanMoments dashboard

2B. Click the three dots next to the artist name to open Artist Settings

2C. Scroll down to the Fan Data Capture section

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<aside> 3️⃣

Connect Laylo (on FanMoments)

3A. Find the Laylo box and click "Connect"

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3B. Paste your Webhook URL (from step 1D) into the connection field

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3C. Click "Confirm"


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IMPORTANT

3D. Make sure"Ask fans for email address" and "Ask fans for phone number" toggles are both enabled

3E. Click "Save"

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<aside> 4️⃣

Confirm Connection (on both)

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On FanMoments:

Once connected, the Laylo box on FanMoments will show a green dot along with sync stats (Total fans synced + Last 24H).


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On Laylo:

4A. Navigate to Laylo Settings → Integrations to verify the FanMoments app displays a green status

4B. Navigate to your fan dashboard to see fan data funneling in

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Troubleshooting